FAQs
We know our job in detail that is why we have an answer for everything.
What do you want to know?
Products
1. How do I know if I am choosing the most suitable product?
DECAL® helps you to choose the most suitable product for your business area and the needs of your company. Get in touch with us by phone or through our form, selecting the appropriate departments.
2. For which printing methods can DECAL® products be used?
Our consumables are suitable for the main large format printing technologies on the market (solvent, UV and latex), depending on the type of product and the materials used.
3. What differentiates Blockout and Greyback products?
Blockout products ensure opacity as a way of blocking the composition of PVC, eliminating the concern with light transfer and ensuring stability in prints, especially compact ones. In the case of Greyback materials, its 100% opacity is attributed to the acrylic (pigmented) adhesive and eliminates the need to clean the surface between applications, reducing the associated costs.
4. Do your products have FR (Fire Rating)?
O FR (Fire Rating) é aplicável consoante o tipo de produto. Os consumíveis da nossa gama Wallcovering, indicada para design e decoração de interiores, são certificados e possuem níveis específicos de resistência ao fogo.
5. Why DECAL Think Green?
The “Think Green” commitment reflects our choice to produce ecological and sustainable solutions. The 100% PVC Free premium range films are among them and contribute to reducing the harmful effects of polyvinyl chloride (PVC) on human health and the environment.
6. Are DECAL® products environmentally sustainable?
The products we create and sell, based on water and UV, meet our “Think Green” commitment. DECAL® solutions include materials suitable for applications in the health and food sectors.
7. Do DECAL® products have a technical sheet and safety sheet?
Yes, it is a legal and mandatory requirement. DECAL® products include technical data sheets, and the safety data sheets apply depending on the properties of the materials. Both are available for online consultation.
8. How can I request a technical clarification?
We are happy to answer any questions you may have by phone or using our contact form.
9. How can I receive a Media Guide of your products?
The Media Guides are available to all customers registered on our online store. Is this your case? So, request these exclusive contents through the form.
10. Is Digidelta certified by ISO9001 - Quality and NP 4457 - RDI standards?
All the work developed at Digidelta is based on the requirements of management systems certified at the level of Quality (ISO 9001: 2015 standard) and RDI – Research, Development and Innovation (NP 4457: 2007). Know our Quality Policy and RDI.
Partners
1. What do I have to do to become a DECAL® distributor?
DECAL® distributors have access to exclusive and advantageous conditions. Consult the information available online about the partner program, fill out the form and be part of our global network..
2. Is it possible to have customized products?
Yes, we like to have partners with their own personality and the best way to give them visibility is through packaging and Media Guides created for each one. Our distributors can choose exclusive templates online.
